Closing your account

To close your nabtrade trading account, please follow the steps below for each account or sub account you are wanting to close.

To ensure we can process your request as quickly as possible, please complete steps 1 – 4 prior to sending us your written request.

1. Cancel all open orders

Review and cancel all open orders.

To view your open orders, go to Trading > Order Status. To amend or cancel an order, click on the relevant icon under Actions on the right hand side of the table next to your order.

2. Transfer funds out

Transfer all remaining funds in the nabtrade Cash Account/High Interest Accounts.

To transfer money out of your nabtrade Cash Account or High Interest account go to Cash > Make a funds transfer.

Should you wish to transfer more than $20,000 to an external account, or for instructions on transferring more than $100,000 to an external account please contact us on 13 13 80.

Find out more about how to transfer money out of your nabtrade Cash Account.

3. Download statements and reports

It is recommended that you download a copy of your statements for tax and account keeping purposes, eg: Cash Statements, Confirmations and Total Wealth Reports. 

Please note not all reporting features will be available once an account is closed.

Reports can be accessed by clicking Total Wealth  > Reports > Select which report you’d like, the date from which you’d like the information and account(s) > Then Generate report > After your report is generated click Download report

You can download your previous cash statements under Accounts > Select the Cash Account you wish to retrieve the statement for > Statements > Select the PDF icon for the specific period you wish to retrieve information for.

For more information, visit Tips to make tax time easier with nabtrade.

4. Transfer shares out

If shares are still held on the account, we will need your instructions signed by all account holders before we can close the account:

• To transfer your shares to another broker under the same registered name and address, complete a Broker to Broker Transfer form
• To convert your shares to Issuer Sponsored, email us an instruction with the list of your shares (security name), ASX/APIR code and quantity
• To transfer your shares to another party’s CHESS sponsored account either with nabtrade or another broker, an Off Market Transfer form is required.

5. Email a signed request

Please email your signed written request and any accompanying forms to forms@nabtrade.com.au ensuring all account holders have expressed their consent by signing the request. This is particularly important for Joint, Company and/or Trust Accounts.

IMPORTANT: This request must be sent from the email address registered to the relevant account.

How to avoid delays

1. In some cases, we may not have your signature on file. We recommend all account holders send a self-certified (signed) photocopy of a Primary ID document bearing a signature.
2. Ensure all account holders have signed the account closure request and any accompanying forms. When opting for the Off Market Transfer of shares to another nabtrade account, ensure both the Seller(s) and the Buyer(s) have signed the form.